Welcome to The Lion Lodge Vaal. This Legal Policy outlines the terms and conditions governing your use of our services and your stay at our resort. By booking with us, you agree to these terms and conditions, which are governed by South African law.

Booking and Payment

1. Reservation Confirmation: All reservations are confirmed upon receipt of full payment.
2. No Cancellation or Refund: Once a booking is confirmed, cancellations and refunds are not permitted under any circumstances. Please verify all booking details before finalizing your reservation.
3. Payment Methods: We accept major credit cards , debit cards and electronic fund transfer. Your booking is confirmed only when the payment is successfully processed.

Check-In and Check-Out

1. Check-In Time: Check-in begins at 15:00. Early check-in is subject to availability and may incur additional charges.
2. Check-Out Time: Check-out is by 11:00. Requests for late check-out are subject to availability and may incur additional charges.

Guest Responsibilities

1. Noise and Conduct: Guests are required to maintain a respectful and peaceful environment. Excessive noise, disruptive behaviour, and illegal activities are strictly prohibited. No drinking allowed
2. Property Damage: Guests are responsible for any damage to the property or its contents during their stay.
3. Pet Policy: Pets are not permitted.

Liability and Indemnity

1. Personal Belongings: The Lion Lodge Vaal Resort is not responsible for the loss, theft, or damage of personal belongings. Guests are advised to secure their valuables.
2. Personal Injury: Guests use the facilities and amenities at their own risk. The Lion Lodge Vaal Resort is not liable for any injuries sustained on the premises.
3. Indemnity: Guests agree to indemnify and hold harmless The Lion Lodge Vaal Resort, its employees, and agents from any claims, damages, losses, or expenses arising out of or in connection with their stay.

Privacy Policy

1. Collection of Personal Information: We collect personal information for booking and identification purposes. This information is kept confidential and is not shared with third parties without consent, except as required by law.
2. Data Security: We implement appropriate security measures to protect your personal information. However, we cannot guarantee absolute security and are not responsible for breaches beyond our control.

Amendments

1. Changes to Terms: The Lion Lodge Vaal Resort reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.
2. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of South Africa.

Contact Information

For any inquiries or further assistance, please contact our customer service team at:

• Phone: 073 000 7778 / Whatsapp: 073 180 0006
• Email: management@lionlodgevaal.co.za
• Address: Plot 50, Oorbietjes Street, Lindequesdrif, North West , 1911

Thank you for choosing The Lion Lodge Vaal Resort. We look forward to welcoming you and ensuring you have a pleasant stay.